ReadCast - Issue regarding subscriptions – Incident details

Issue regarding subscriptions

Resolved9 hours 37 minutes

Affected

Subscriptions

Operational from 7:46 AM to 5:24 PM

  • ResolvedUTC

    We have finally resolved this issue. We were loosely comparing the date against the last updated date for feed based subscriptions (RSS & Medium). Everything has been fixed now. We're sorry for any issues.

  • InvestigatingUTC

    Whoops, seem like our fix didn't work….. let's try that again.

  • ResolvedUTC

    We are rolling out a fix for this now. Sorry for any issues.

  • UpdateUTC

    Our backend clean up process is still running but we've removed maintenance mode from the web application which means it should be accessible now. However, some parts of the site may be slower than normal.

  • MonitoringUTC

    Our backend work is taking longer than expected to complete. However, we'll update this page once it has completed.

  • IdentifiedUTC

    We have taken the web application down for some back-end work. This should hopefully help to resolve the issue.

  • InvestigatingUTC

    Some subscriptions seem to have went a bit crazy overnight. We're taking steps to disable subscriptions and we'll look into this later today. Sorry for any inconvenience.