ReadCast - Issue regarding subscriptions – Incident details

All systems operational

Issue regarding subscriptions

Resolved
Operational
Started over 6 years agoLasted about 10 hours

Affected

Subscriptions

Operational from 7:46 AM to 5:24 PM

Updates
  • Resolved
    UTC
    Resolved

    We have finally resolved this issue. We were loosely comparing the date against the last updated date for feed based subscriptions (RSS & Medium). Everything has been fixed now. We're sorry for any issues.

  • Investigating
    UTC
    Investigating

    Whoops, seem like our fix didn't work….. let's try that again.

  • Resolved
    UTC
    Resolved

    We are rolling out a fix for this now. Sorry for any issues.

  • Update
    UTC
    Update

    Our backend clean up process is still running but we've removed maintenance mode from the web application which means it should be accessible now. However, some parts of the site may be slower than normal.

  • Monitoring
    UTC
    Monitoring

    Our backend work is taking longer than expected to complete. However, we'll update this page once it has completed.

  • Identified
    UTC
    Identified

    We have taken the web application down for some back-end work. This should hopefully help to resolve the issue.

  • Investigating
    UTC
    Investigating

    Some subscriptions seem to have went a bit crazy overnight. We're taking steps to disable subscriptions and we'll look into this later today. Sorry for any inconvenience.